Our Services

Everything your startup's IT
needs to scale.

From day-one infrastructure to enterprise-grade security, Dtechtion delivers managed IT services purpose-built for fast-moving teams in New York City.

Help Desk Support

Real support, real fast.

Your team shouldn't have to wait hours for IT help. Dtechtion provides L1, L2, and L3 support across every channel your team already uses — Slack, email, and phone. Most issues resolved under 15 minutes, guaranteed in your SLA.

  • Tier 1–3 support via Slack, email, and phone
  • Sub-15-minute average response time SLA
  • 24/7 after-hours coverage for critical incidents
  • AI-assisted ticket triage and auto-resolution
  • Dedicated Slack channel in your workspace
  • Monthly performance reporting and trend analysis
Talk to Us
🖥️

Average Resolution Time

< 11 min

Across all ticket types in Q1 2025

SlackEmailPhoneSLA GuaranteedL1–L3

Cybersecurity & EDR

Enterprise protection, startup price.

Startups are high-value targets. A single breach can end a fundraise or destroy customer trust. Dtechtion deploys CrowdStrike endpoint detection, DNS-layer filtering, and zero-trust access policies across your entire org — before an attacker finds you first.

  • CrowdStrike Falcon endpoint detection and response (EDR)
  • DNS-layer threat filtering (Cisco Umbrella / Cloudflare Gateway)
  • MFA enforcement and phishing-resistant authentication
  • Zero-trust network access policy design
  • Dark web monitoring and breach alerting
  • Security awareness training for your team
  • Incident response planning and tabletop exercises
Get a Security Assessment
🔒

Threats Blocked (Last 30 Days)

2,847

Across a 45-device managed client

CrowdStrikeMFADNS FilterZero TrustEDR

Cloud & SaaS Management

Your full stack, fully managed.

Microsoft 365, Google Workspace, Azure, AWS, Okta, Zoom — the average startup uses 40+ SaaS tools. We manage every license, configure every policy, and monitor every integration, so you never pay for a seat you don't need or miss a misconfiguration that creates risk.

  • Microsoft 365 and Google Workspace administration
  • Azure and AWS cloud infrastructure management
  • Okta SSO and identity lifecycle management
  • SaaS license optimization — eliminate waste
  • Automated user provisioning and deprovisioning
  • Cloud backup and disaster recovery (Veeam / Datto)
Talk to Us
☁️

Tools We Manage

Microsoft 365Google WorkspaceAzureAWSOktaZoomVeeamDattoSlack

AI Automation

IT that fixes itself before you notice.

Most MSPs wait for you to file a ticket. Dtechtion uses AI-driven automation to monitor, detect, and resolve issues proactively. Our workflows handle employee onboarding, offboarding, access changes, and recurring maintenance — without a human in the loop.

  • Automated employee onboarding — accounts, apps, and devices provisioned in minutes
  • Offboarding workflows — instant access revocation, device wipe, license release
  • Proactive alert resolution before users are impacted
  • AI-powered ticket classification and routing
  • Make.com and Zapier automation orchestration
  • Monthly automation audit and workflow expansion
See It in Action
🤖

Tickets Auto-Resolved

68%

Resolved without human intervention

Make.comZapierNinjaRMMHaloPSAClaude AI

Device & MDM Management

Every device, fully under control.

Whether your team uses MacBooks, Windows PCs, or both — Dtechtion manages every endpoint. New hires get a pre-configured device shipped directly to their door. Leavers get their access revoked and devices wiped in minutes. No IT ticket required.

  • Mac fleet management via Jamf Pro
  • Windows fleet management via Microsoft Intune
  • Zero-touch device provisioning (DEP/Autopilot)
  • Remote wipe and lock for lost or stolen devices
  • Automated patch management and OS updates
  • Hardware procurement and lifecycle management
  • Full compliance visibility dashboard
Talk to Us
📱

Device Compliance Rate

99.2%

Across all managed client fleets

Jamf ProIntuneDEPAutopilotmacOSWindows

Compliance Readiness

Audit-ready before they ask.

Compliance isn't a one-time project — it's an operating posture. Dtechtion builds and maintains the controls, policies, and documentation your investors, customers, and auditors will ask for. We get you to SOC 2 Type II without the six-figure consulting bill.

  • SOC 2 Type I and Type II readiness and evidence collection
  • HIPAA technical safeguards implementation
  • ISO 27001 gap analysis and control mapping
  • Information security policy library (20+ policies)
  • Vendor risk management and third-party assessments
  • Investor due diligence IT documentation packages
  • Annual penetration testing coordination
Start Compliance Review
📋

Frameworks We Support

SOC 2 Type ISOC 2 Type IIHIPAAISO 27001NIST CSFCIS Controls

Tools & Platforms We Work With

NinjaRMM HaloPSA CrowdStrike Okta Microsoft Intune Jamf Pro Microsoft 365 Google Workspace Azure AD / Entra ID AWS Veeam Datto Cloudflare Make.com Cisco Umbrella Zoom Slack 1Password

Get Started

Not sure which services
you need?

Book a free IT audit and we'll map exactly what your stage requires — no upsell, no fluff.

Book Free IT Audit